Head – Centre (Sales & Marketing)

Company- A Leading Company in Manufacturing and suppliers of automotive glass
Location: Gurgaon

• Candidate should be Graduate or MBA
• 10 years experience in handling sales teams independently.
• Solid knowledge of both front-end and back-end methodologies,tools and best practices
•  Application of available products to varied customer needs
• Organization’s capability to adapt to changing customer expectations
• Strategic Planning
• Conceptualize result-oriented marketing strategies for steering accomplishment of top-line profitability in the line with companies macro plans
• Appraise the prevalent market scenario in terms of competitive movements and accordingly implement strategies for generation of maximum benefit
• Analyze marketing trends and track competitors’ activities
• Provide valuable inputs for product enhancement and fine tuning sales & marketing strategies
• Spearhead the entire spectrum of marketing activities and ensure optimum product penetration and reach
• Set sales targets and strategize for achievement of the same 
• Database Management 
• Capture client inquiries
• Allocate inquiries to relevant Sales Heads
• Maintain customer database up to date, in order to keep the information generated from the sales activities in a structured manner
• Maintain product database for effective processing of client requirement & offer solutions at the onset
• Maintain accurate records of discussions or correspondence with customers
• Sales team management
• Coordinate, follow-up and review the implementation of the sales and marketing plan in order to achieve the agreed objectives
• Monitor sales targets periodically and align as necessary through MIS on daily & weekly activity of sales
• Manage, control, coach and evaluate the staff, in order to give necessary support and guide the employees towards optimum performance.
• Organize required trainings (external / internal) for his team to deliver high standard of customer service
• Brand Management
• Augment brand visibility through multifarious means such as promotions & advertisements.
• Plan and implement new promotional strategies like participating in exhibitions, marketing fairs, customer meets, etc. as a part of market development and brand building effort
• Customer Relationship Management
• Identify prospective clients, generating business from the existing clientele, thereby achieving business targets. Resolving customer queries and following up with them to ensure maximum customer satisfaction by achieving delivery & quality norms.
• Learn about organization’s products and services capabilities and keeping up to date with changes to offer best solutions to clients
• Build an edge over developments in customer service by reading relevant journals, going to meetings and attending courses
• Client Servicing
• Provide help and advice to customers using your organization’s products and services
• Communicate courteously with customers by telephone, email, letter and face to face
• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by sales/service assistants
• Analyze statistics or other data to determine the level of customer service the organization is providing
• Communicate reports analyzing the customer service that the organization provides
• Visit customers to provide a one-to-one service
• Develop feedback or complaints procedures for customers to use
• Develop customer service procedures, policies and standards
• Male / Female can apply.