Manager Employee Relations

Position:Manager Employee Relations Opening is Closed

Location:Mumbai

Industry:BPO

Reporting to Head HR

1 Assistant Manager and 2 HR Executives Will report to you

POSITION PURPOSE

The holder of this role is a business partner to Operations function who owns, manages and oversees the Employee Engagement and Retention activities of the Center. The role includes ensuring all HR activities are carried out as planned with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the Center.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

•Client interface - Liaise with the client from the EE perspective and Attend client meetings and reviews as and when required

•EE Team Management and Development - Coaching the team members, identifying the development needs of the team and supervising the activities of the team

•Own and manage the Performance Management (ACE) process for the center - Communicate the performance management system, Train the employees, Drive the system across the center and Own the IJP process for the center (processes)

•To mange all Employee Relations and Communications for the center - Ensure that all HR related communication is appropriately cascaded, Provide forums for employees to raise issues / concerns and also ensure that the same are effectively redressed and Provide engagement solutions to address concerns

•Compliance & Audits - Ensure compliance during client and internal audits, Ensure compliance on all

HR activities such payroll, increments, etc

•Ensure reduction and control in attrition level across the processes

•Ensure high satisfaction scores indicative in the monthly Employee Satisfaction Survey.

•Inter-center activities related to EE&R, as and when required.

Mail CV:vijay@selfactualise.com